Refund and Returns Policy

Introduction

This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from naviro. By making a purchase on our website, you agree to comply with this policy.

Return Eligibility

Timeframe

You may return eligible items within 30 days of the original purchase date. The item must be in its original condition, unused, and with all tags and packaging intact.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products
• Digital downloads or software
• Items marked as final sale
• Products damaged due to customer misuse

Return Process

Initiating a Return

To initiate a return, please contact our customer service team at [email protected] or +1 (408) 616-9982. You will receive instructions and a return authorization number.

Shipping Responsibilities

You are responsible for the cost and risk of shipping returned items. We recommend using a trackable shipping service and purchasing shipping insurance. naviro is not liable for lost or damaged return shipments.

Refunds

Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 10 business days and credited to your original payment method.

Deductions

Refunds may be subject to deductions for:

• Original shipping charges (unless the return is due to our error)
• Restocking fees for certain items
• Any damage or missing components

Exchanges

We only exchange items if they are defective or damaged upon receipt. If you need to exchange an item, contact us at [email protected] with your order details and photos of the product issue.

Customer Responsibilities

You are responsible for:

• Ensuring return items are properly packaged to prevent damage
• Including all original accessories and documentation
• Providing accurate contact and order information
• Complying with all terms outlined in this policy

Contact Information

For questions about returns or refunds, contact us:

• Email: [email protected]
• Phone: +1 (408) 616-9982
• Address: 1976 East 5th Terrace, San Jose, California 95102, United States

Policy Updates

naviro reserves the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates.